Which part of a complaint involves the conclusion of the investigation?

The disposition of the complaint is the part of the process where the findings from the investigation are summarized and conclusions are drawn regarding the allegations made against the optometrist. This stage typically entails the review of all evidence collected during the investigation, along with any responses or mitigating factors provided by the optometrist.

Once the investigation is complete, the disposition will indicate whether the complaint is upheld, dismissed, or if other actions are warranted, such as issuing a warning or requiring further action. This is an essential part of the complaint process because it represents the culmination of all investigative efforts and determines the appropriate course of action, further safeguarding public health and maintaining professional standards within optometry.

The other parts of the complaint process serve different functions: for instance, a response to a complaint is typically provided by the optometrist in reaction to the allegations, while board discussion refers to deliberations among board members regarding the case. The initial complaint itself is the starting point of the process where allegations are formally lodged.