If a licensee refuses an informal interview regarding a complaint, what is the immediate consequence?

When a licensee refuses an informal interview regarding a complaint, the immediate consequence is that a formal hearing is scheduled. This process is essential for ensuring due process and addressing the concerns outlined in the complaint. The informal interview acts as a preliminary step to resolve issues, gather facts, and allows the licensee the opportunity to respond to the allegations without the formality of a hearing. When a licensee declines this opportunity, the regulatory body is compelled to escalate the situation, mandating a formal hearing to explore the complaint further and provide a structured environment for both parties to present their cases. This ensures that any allegations are thoroughly investigated in a manner that complies with legal and administrative procedures.