How many days does a licensee have to provide a written response to the board after receiving a complaint notification?

A licensee has 20 days to provide a written response to the board after receiving a complaint notification. This time frame is established to ensure that the board can promptly initiate the review and investigation process, maintaining an efficient system for addressing complaints. The 20-day period strikes a balance, allowing licensees adequate time to prepare their response while also ensuring that complaints are handled in a timely manner. Adhering to this timeline is critical, as failure to respond within the specified period can have implications for the licensee's standing with the board and the progression of the complaint investigation.