How long must the board keep all records of complaints?

The board is required to retain records of complaints for a duration of 10 years. This time frame allows for adequate documentation of any issues that have arisen, ensuring that there is a clear history that can be referenced if necessary. Retaining these records for 10 years also aligns with statutory requirements that aim to uphold accountability and transparency within the optometry profession. This period supports investigations into past complaints and serves as a resource for monitoring trends in practitioner behavior, which is crucial for maintaining professional standards and public safety.

The other durations listed do not conform to the established requirement, as they either fall short of or exceed the designated period set by regulations for keeping such essential records.