How long is a complaint posted on a public website?

A complaint is posted on a public website for five years. This duration allows for transparency and access to information regarding the professional conduct of optometrists, which can be essential for public trust and safety. Keeping complaints available for this length of time ensures that individuals seeking optometric services can make informed decisions based on past activities, while also aligning with regulatory standards that support both accountability and the right for professionals to address and resolve complaints. The availability of such information for five years strikes a balance between public awareness and the ability for professionals to move forward after resolving disputes.